Careers
Job Purpose:
The individual in this position will be responsible for configuring, troubleshooting, and managing our network and security infrastructure. This requires an individual with a wide range of skills including: systems administration for Windows, Mac and Linux systems, network administration, firewall management, email infrastructure, hardware specification, hardware installation, and troubleshooting.
Responsibilities:
- Monitor and prioritize service and support efforts for employees, contractors and external vendors in order to deliver the desired level of service to our end users
- Maintain Company’s hardware, software and procedural standards and ensure those standards are followed
- Effectively communicate day-to-day support activities with key business users and managers
- Manage and maintain network in our Northern California facility and other offices
- Monitor the I.T. infrastructure to ensure security and stability and make recommendations to the Director of Information Technology as needed
- Other duties and responsibilities as assigned
Skills requirements:
- 3 -5 years experience in Information Technologies and Computer & Network support both onsite / In person and remotely via phone or web sharing
- Broad knowledge of Windows /Mac / Linux server and desktop operating systems, MS Office Suites 2003 – 2010, Active Directory, security permissions, Exchange, SharePoint, BPOS, and VPN services
- Practical hands on experience with networking devices (switches, firewalls, routers, and wireless), mobile devices (laptops, Blackberry, Palm, iPhones)
- 2 -3 years hands on experience with backup hardware and software , and firewall configurations
- Thorough understanding of DNS, WINS, TCP/IP, MS IIS, VPN, VALNs, Outlook Web Access, SSL, and Proxy services
- Experienced with the creation and updating of documentation, technical writing, for instructional purposes
- Outstanding interpersonal skills, including the ability to communicate effectively with employees at all levels
- A demonstrated ability to work well under pressure
- A strong sense of accountability and solid organizational skills
- A proven ability to perform quality work against deadlines
- Willingness to work after-hours and/or on weekends as required
- A team player who is willing to take direction as well as work on issues and projects on their own
Extra points for:
- Experience with server restoration from backup to virtual machine using shadow protect or Acronis TrueImage
- Computer imaging and deployment technology experience
- Symantec or other Antivirus software, malware/spyware removal experience
- End user classroom style software and hardware training
- Asset management and software licensing experience
- Demonstrated ability to analyze and recommend logical solutions to complex business problems considering computer equipment capacity and limitations, operating time, and business objectives
This is a non-exempt position with overtime and work on weekends as required and occasional on Call duties. Travel 10%. Ability to lift 50 lbs. Ability to sit for long periods.